Set out below are the terms on which Shropshire Aesthetics and Mimi Beauty provide services to their patients. These are put in place to safeguard the clinic and to ensure maximum standards and services are offered to all our patients. Please ensure that you have read and fully understood them prior to booking any treatments. Should you not understand anything within these terms, please contact the clinic for clarification.
Booking a consultation or treatment
Initial consultation cost £15 but this is redeemable against treatment booked within 30 days of the initial consultation or products. A deposit is taken for each treatment booking .This is to secure your booking and protect the clinic from "no shows and late cancellations". Should the patient need to cancel or reschedule the consultation appointment we kindly ask that they email or text us at least 72 hours before the appointment. Voice messages or social media messages that the clinic has not replied to is not acceptable as notification and it is the patient's responsibility to follow this up. Failure to give the full notice will result in the deposit being retained by the clinic to cover the lost cost of your appointment.
Package of treatments
Treatment packages are only refundable if a new medical reason has arisen this is a contraindication for the treatment and this will need to be supported by a letter from the patients GP. Any refund agreed is calculated by deducting the full list price (as if a single treatment) of all treatments already undertaken from the total price of the course of treatment, with the difference returned to the client. Should the patient need to cancel or reschedule any of the appointments they need to provide at least 72 hours’ notice prior to the appointment. Should the above not be adhered to or if the patient fails to attend then this treatment will be discounted from the treatment package and will not be refunded to the client. Treatments are not transferable to another person.
Cancellations of a treatment
Should the patient need to cancel or reschedule the consultation appointment we kindly ask that they email or text us at least 72 hours before the appointment on 07725181059 for Helen and 07515636443 for Clare Mimi Beauty or email enquiries@shropshireaesthetics.co.uk. Voice messages or social media messages that the clinic has not replied to is not acceptable as notification. Failure to give the full notice will result in the booking fee deposit to be retained by the clinic and the patient will not be offered a refund.
Treatment suitability
Prior to any treatment the patient will receive a full clinical assessment including the medical history, medications, past aesthetic treatments and the patient's expectations in order to ascertain that it is safe and appropriate for the patient to undergo the treatment. Shropshire Aesthetics reserves the right to determine the suitability for you to be treated at the clinic and should it be deemed not appropriate, the reason for this will be fully discussed with you. Certain treatments will not be provided to anyone under the age of 21 and a Photo ID may be requested by the clinic.
Payment
Payment for all treatments will be required on the day of the treatment, either in cash or via card payment in clinic prior to the treatment unless prior payment plan has been agreed upon and set up. New patients may be asked to pay for the treatment upon arrival prior to the treatment. Prices sometimes change to what is advertise on the website, price list and social media. Shropshire Aesthetics will ensure that the price of your treatment will be discussed during your consultation and the price will also show on your booking confirmations.
Appointments
All patients are asked to arrive on time for their appointment, if late to arrive it will result in reduced treatment time and if more then 10 minutes late the appointment may be cancelled. This ensures that all patients’ time is respected and not keeping the next patient waiting.
Personal client details
All our treatments require us to hold information regarding our client’s personal details along with medical information, we carry this out with the utmost care and endeavour for this information to only be used internally. No information will ever be sold to third parties. As part of your treatment you will be required to complete a medical questionnaire in which we will ask questions about past conditions. It is your responsibility to disclose all information required and Shropshire Aesthetics will not be held responsible for anything that is not disclosed by the patient. Changes to your medical status must be relayed to a member of the Shropshire Aesthetic team before any further treatments are carried out. All provided information will be treated as confidential and protected I accordance with Data Protection legislation.
Botulinum Toxin review appointment
Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-3 weeks, no additional treatments will be provided once the review period of 2-3 weeks has passed. This appointment is not a “top up” and treatment adjustment will only be given if clinically there are residual muscle movements.
Liability
Shropshire Aesthetics will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the patient.
The patient is fully responsible to ensure that they provide Shropshire Aesthetics with all relevant medical details prior to each treatment and if any changes has occurred. The patient will sign the medical questionnaire form prior to any treatment. Shropshire Aesthetics will not be liable for any damage that occurs as a result of the patients failure to disclose such details. The patient agrees to comply with all pre-treatment instructions or post-treatment care advice as recommendations given to them by, or on behalf of, Shropshire Aesthetics.
Refunds
Whilst we will always endeavour to provide excellent service; factual, honest and ethical advice, safe, expert treatment using only the best products, we cannot guarantee your results and as such cannot offer refunds if the results achieved fail to meet your expectations.